Shipping F.A.Q.

  • Domestic Orders (within United States of America) are shipped Monday – Friday from 8AM – 3PM PST.  Certain holiday hours may apply.

FedEx Ground shipping map and times to receive package(not guaranteed):

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Equipment and Machine Orders:

If your order is for a starter kit, or spray tan machine,  you will need to add 3 to 5 business days before your order will ship.  All machine are built on orders, meaning they will need 3 to 5 business days to be built prior to shipping out to your location.  In some cases there are pre-built machines that can ship same day, but please call our office prior to order to check on stock levels if you need the machine shipped out the same day of ordering. Call 1-888-495-6064

Shipping Rates (Domestic USA Only):

California

All orders being shipped in California
$5.00 Flat Rate

Domestic USA

Excluding California
$8.00 Flat Rate

FREE SHIPPING

Product order total is $99 or more.
FREE

Understanding shipping days of transit: 

Most people who order packages online do not properly count the days of the week for shipping.   Both USPS and Fedex to not view Saturday and Sunday as “shipping days”.  Therefor,  if you order on a Monday with estimated “5 business days”,  means your package will most likely be there the following week on Monday or Tuesday.

Another misconception is that most people will count the day they order as the 1st business day of shipping.  Fedex and USPS will count the following business day as the 1st day of transit,  not the day before when they pick up the package.   A quick example is that if you order on a Monday,  Day 1 in transit is technically Tuesday,  meaning a 3 day package will not arrive until Thursday.

 

International orders (outside USA) are packaged and shipped within 2 to 3 business days from the day the order was placed.  We require additional packing and shipping time as there are additional forms required to be able to ship outside of the USA.

Please add 2 to 3 days to your total time of shipment to better estimate the arrival of your package.

 

Guaranteed Package Times: 

Fedex and USPS provide “estimated time of arrival”, however are not guaranteed.   The ONLY guaranteed shipping option is Fedex Overnight, Fedex 2DAY, and Fedex 3DAY.  If you require a package to be at your location, please select the FEDEX EXPRESS option, otherwise we do not guarantee the date of delivery.

 

Shipping Refunds:  We only allow guaranteed package refunds on shipping cost if you select FEDEX Overnight,  Fedex 2DAY, or Fedex Express 3 Day, and the package does not reach your destination in time.

If your package was not at your location shown on the shipping address as promised through FEDEX Express only,  we will refund you the shipping amount.  Please contact help@sjolieinc.com to process your refund.  Include your First/Last Name,  along with your order#, and email used for placing your order.  We will then confirm and process your refund without any issues.