My Account

Can I reset my password with my phone?

Yes. Choose Text message and enter the mobile number saved on your account, usually the one you used at checkout. We'll text a 6-digit code and a link, and we only ever text the number already on your account.

I'm shopping on my computer. Do I need my phone?

Type the 6-digit code from the text or email into this page and keep going right here. Your cart stays where it is.

I used to have an account. What happened?

To protect your privacy and security, we remove accounts that have been inactive for one year or longer without an order. If your account was removed, you're welcome to create a new one — it only takes a moment.

I'm not receiving the password reset email.

Check your spam or junk folder first. If it's not there, make sure you're entering the same email address you used when you created your account. Reset emails are sent instantly — if you still don't see it after a few minutes, reach out to us at help@sjolieinc.com.

Can I reuse my old email to create a new account?

Yes! If your previous account was removed, your email address is available again. Simply create a new account with the same email and you'll be all set.