Shipping & Delivery
Everything You Need to Know About Your Order
Free shipping on domestic orders over $99. We ship Monday–Friday from our facility in the US and deliver worldwide to select countries.
Orders under $99
Shipped via FedEx or USPS — we select the fastest, lowest-cost option for your location.
Orders $99 and over
Automatic free shipping on qualifying domestic orders — no code needed.
Domestic Shipping
Processing & Transit Times
Standard Orders
Orders are processed in 1–3 business days and ship in the order they’re received. Weekend orders may require additional processing time due to volume.
Starter Kits & Equipment
Kits and machines can take up to 5 business days to process before shipment. Most equipment is built to order and ships directly from the manufacturing facility.
Business Shipping Hours
Our shipping team operates Monday–Friday, 8 AM – 3 PM PST, excluding holidays. All orders are packed and dispatched during this window. Processing and transit times refer to business days only — weekends and holidays are not counted.
Transit Estimates
Couriers count the first business day after pickup as Day 1. Deliveries run Monday–Friday only. Refer to our shipping map for estimated transit times to your area — these are estimates, not guarantees.
Need It Faster?
Expedited Shipping Options
We recommend contacting our team to place expedited orders to ensure accurate delivery time and pricing. Starter Kits cannot be expedited.
FedEx 2Day
Delivered within 2 business days by 8:00 PM
FedEx Standard Overnight
Delivered within 1 business day by 8:00 PM
FedEx Priority Overnight
Delivered within 1 business day by 12:00 PM
Delivery times do not include weekends or holidays. Saturday delivery is available upon request — please contact us before placing your order to arrange it.
International Orders
We Ship Worldwide to Select Countries
Confirmed Destinations
Don’t see your country? Email help@sjolieinc.com with your shipping address, items, and your EORI, Tax ID, or VAT number and we’ll check availability.
Processing Time
International orders are typically packaged and shipped within 5 business days. Additional time is required for customs documentation.
Duties & Taxes
All international orders are subject to duty fees and taxes, invoiced separately. Sjolie cannot predict or include these charges in your order total.
ID Requirements
Please include your EORI, Tax ID, or VAT number with your order. Failure to provide this may result in delayed or declined customs clearance.
Best Rate Guarantee
We recommend contacting a representative to place international orders. We’ll ensure you receive the lowest available rate, including expedited options — online checkout rates may not be accurate.
After You Order
Tracking & Delivery
Tracking Your Order
You’ll receive a Master Tracking Number for your entire order. If your order ships in multiple parcels, open the tracking link and look for the “Multi-Piece Shipment” section to find secondary tracking numbers.
Multi-Parcel Shipments
Larger orders like Starter Kits (2–3 parcels) and Tanning Tents (separate box) may arrive in multiple packages. Each will have its own tracking number under your Master Tracking link.
Drop-Shipped Equipment
Machines and equipment ship directly from the manufacturing facility. You’ll receive a secondary Master Tracking Number from the manufacturer by email as soon as it’s available.
Issues With Your Delivery?
If your shipment is lost, damaged, or incorrect, visit our Returns Page and submit a ticket with all relevant details. Please report delivery issues within 30 days — our team will review your case promptly.
Questions About Your Shipment?
Our team is here to help with shipping estimates, expedited orders, and international logistics.