Missing Items Procedure:

• We will check the package weight with the carrier as they are weighed and scanned at the time of departure.  If the package is consistent with the amount of products that should be in the box (meaning, no items are missing) we will be unable to process your claim successfully.
• In the event the package weight differs from the expected weight of the complete order, we will ship your missing items immediately same day via 3 to 5 day ground service or you can choose to receive a refund back to your credit card or paypal account.

Tips:

• Many times customers will misplace an item in the package as they are small, or hidden in the protective filling.  We recommend searching inside the box one more time prior to completing this form.
• Ask a co-worker or employee if they've seen or possibly used the products from the package.  We find many salons realize that an employee opened the package prior to their knowledge to use for a spray tan earlier in the day.