Name

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What can we help you with today?*

Upload a picture of your damaged products, showing any leaking or dents.*

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Upload a picture of your SHIPPING BOX showing any damaged corners or dents.*

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Please select what you wish us to do to remedy the damaged goods

What product did you recieve?

What product were you expecting to receive?

Upload a picture the product we mistakenly sent you*

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Missing Items Procedure:

We will check the package weight with the carrier as they are weighed and scanned at the time of departure. If the package is consistent with the amount of products that should be in the box (meaning, no items are missing) we will be unable to process your claim successfully.
In the event the package weight differs from the expected weight of the complete order, we will ship your missing items immediately same day via 3 to 5 day ground service or you can choose to receive a refund back to your credit card or paypal account.

Many times customers will misplace an item in the package as they are small, or hidden in the protective filling. We recommend searching inside the box one more time prior to completing this form.
Ask a co-worker or employee if they've seen or possibly used the products from the package. We find many salons realize that an employee opened the package prior to their knowledge to use for a spray tan earlier in the day.

Please list all items missing from your package

Upload a picture of the shipping box used for this order

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Please describe how your product isn't meeting your expectations

Do you want to exchange this product for something of equal value?

List which product you wish to exchange for equal value

Order Support Request