Currently Hiring Full-Time Position – Service & Sales Representative with competitive pay & bonuses:

The Customer Service Representative is a key member of our team, playing a crucial role in delivering outstanding customer experiences while actively driving business growth. This dynamic position blends expert customer support with proactive sales engagement across phone, email, live chat, and in-person interactions, offering opportunities for increased earnings through direct orders, lead conversions, and strategic upselling.

We are looking for a highly motivated, self-driven professional who thrives in a fast-paced, goal-oriented environment. The ideal candidate communicates with confidence, builds rapport effortlessly, and takes initiative to solve problems while exceeding daily and monthly performance targets.

Customer Support & Relationship Building
• Act as a trusted advisor to business owners through chat, email, and phone support.
• Manage time-sensitive inquiries, log interactions accurately, and deliver an exceptional customer experience.
• Welcome and assist walk-in clients from start to finish.
• Handle returns, exchanges, and client frustrations with professionalism, ensuring a positive resolution and maintaining strong customer relationships.
• Maintain a clean, organized, and professional front office environment.

Sales Outreach & Revenue Generation
• Conduct warm calls and follow up on leads to convert interest into sales.
• Actively upsell and cross-sell to maximize client value.
• Meet or exceed monthly minimum targets for outreach and personal sales, contributing directly to business growth.
• Set and pursue personal sales goals aligned with company benchmarks.
• Place and manage direct customer orders, assist with returns
• Collaborate with the team to share strategies and hit collective milestones.

Operational Excellence
• Answer incoming calls within two rings and respond to chats within one minute.
• Monitor and respond to voicemails promptly and delegate messages as necessary.
• Conduct audits of online payments, orders, and pending shipments to ensure smooth and timely client experiences.
• Participate in regular internal training sessions to sharpen product knowledge and sales techniques.

Paid Time Off | 401(k) | Products Discount | Seasonal Flex Days | Competitive Pay | Bonus Opportunity | Paid Training | Continued Education

Currently Hiring Full-Time Position – Warehouse Associate with competitive pay & bonuses:

The Warehouse Associate will work under the Warehouse Manager to ensure smooth daily operations, including shipping orders, receiving deliveries, maintaining inventory accuracy, and keeping the warehouse clean and organized. This role requires a dependable team player who can also work independently in a fast-paced environment.

The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and consistently maintain a positive attitude. Balancing the tasks of generating new leads and fostering existing relationships, the Warehouse Associate will play a key role in driving business growth.

Qualifications:
• Must be 18 years or older.
• Ability to lift and carry 50+ lbs. repeatedly.
• Comfortable with repetitive movements such as stooping, kneeling, bending, and squatting for extended periods.
• Strong attention to detail and ability to follow directions.
• Reliable, punctual, and able to work both independently and collaboratively.
• Previous warehouse experience preferred.

Key Responsibilities:
• Pick, pack, and ship customer orders accurately and efficiently.
• Receive, inspect, and process incoming inventory shipments.
• Maintain accurate inventory records and assist in cycle counts.
• Keep the warehouse clean, organized, and compliant with safety standards.
• Follow company policies and safety protocols at all times.
• Operate warehouse equipment (e.g., pallet jacks) safely and effectively.
• Assist with special projects or other duties as assigned by the Warehouse Manager.
• Amazon FBA Fulfillment a plus, but not required

Paid Time Off | 401(k) | Products Discount | Seasonal Flex Days | Competitive Pay | Bonus Opportunity | Paid Training | Continued Education